David Bingham

The title block: an isometric render of a red van with its doors open beside an outdoor kitchen under a solar-panel canopy. It sets the subject, appliances and connected services for life on the road and at camp, made for GE Appliances.

An isometric render of a red van with its side and rear doors open beside a black outdoor kitchen under a solar-panel canopy, with a sink, cooktop, water barrel and fire pit.

Recreational Living

A set of connected products and services for adventurous lifestyles.

Problem space

The project's goal, in the slide's words: conceptualize GE Appliances opportunities in recreational living products and connected services. Everything that follows answers it.

Goal:

Conceptualize GE Appliance opportunities in recreational living products & connected services.

The six steps of the method, from market research and an alignment workshop through services storyboards, physical product design, and feedback and refinement to experience wireframes, beside a slide-out kitchen pulled from the back of an SUV. The page follows the same order.

  1. Market Research
  2. Alignment Workshop
  3. Services Storyboards
  4. Physical Product Design
  5. Feedback & Refinement
  6. Experience Wireframes
A woman pulls a stainless steel Dometic slide-out kitchen with a two-burner stove, cutting board and stowed pans from the back of an SUV parked in autumn woods.

Three photographs of how people cook on the road today: a camper van's built-in kitchen, a slide-out kitchen in the side of a pickup, and a pop-up camper with its stove and sink pulled out. With the slide-out kitchen beside the method, they show the existing products the market research looked at.

A camper van's sliding door open on a compact kitchen block with a two-burner stove, a pull-out pantry drawer and a fold-down table set with coffee cups.
A woman in a red jacket cooks at a black slide-out kitchen drawer in the side of a white pickup truck, with pans, a stovetop and utensils laid out.
A white pop-up camper trailer on a lawn with its tent walls raised over a seating area and a two-burner stove and sink pulled out from its side.

Alignment workshop

The alignment workshop's online whiteboard, where the core team from business and design agreed on categories, key user problems, and areas of exploration. Beneath it, the five user problems it named, from indoor/outdoor flexibility to preparation and storage, and the category plan: indoor compact, outdoor attached, outdoor mobile, and services across categories.

A wide online whiteboard of workshop exercises: group frames of photos and sticky notes, a pinned world map, red and black persona cards, and clusters of yellow and blue notes on colored grids.

Core team from business & design collaboratively defined and aligned around categories, key user problems, and areas of exploration.

User Problems:

  • 1. Indoor/Outdoor Flexibility
  • 2. Energy Management
  • 3. Temperature Control
  • 4. Connectivity
  • 5. Preparation & Storage

Category Plan

  • Indoor Compact
  • Outdoor Attached
  • Outdoor Mobile
  • Services (across categories)

Services storyboards

A hand-drawn storyboard for Supply Drop, a service for replenishing supplies remotely: an order placed from camp is delivered into a locked box on the van. Its three ideas run from Amazon locker pickups along the route, to the RV Box the board draws, to a drone that flies supplies from the camper's roof.

A four-panel hand-drawn storyboard of stick figures: ‘Order from camp’ by phone beside a blue van, ‘Provider receives order + location’, ‘Go fish…’, and ‘Unlock + store delivery’ into an orange box on the van.

Supply Drop
Problem: How can I replenish supplies remotely?

Step

Trail Drop

Replenishments can be ordered and picked up at Amazon lockers that fall along your trip route. Each order and drop is synced with GE Appliances Mobile Living Trip Planner, helping to relieve vehicle storage space and packing anxiety.

Stretch (pictured)

RV Box

Supplies are ordered and delivered via geolocation into the secure RV Box on your vehicle. Amazon or P&G DTC services can unlock the RV Box via NFC and leave deliveries even if you're away from camp. Instacart brings local groceries that stay fresh in the box's temperature and humidity controlled section.

Leap

Beer Drone

On an overnight hike away from the camper, you run out of your favorite beverage while relaxing by the fire. No problem. Press a button on your GE Appliances Recreational Living app to summon a supply drop from the roof of your camper to your phone's geolocation. The drone takes off as-the-crow-flies and in minutes you are refreshed and satisfied.

A storyboard for Trip Calculator, on planning a complicated multi-day trip: a family's recipes, ingredients, activities, and schedule go into a phone, and the meal is cooked outdoors at the van's kitchen. The step, the meal planning the board draws, calculates supplies from the trip's activities; the stretch adds routes, weather, and deliveries along the way.

A three-panel hand-drawn storyboard of a stick-figure family: ‘Camping meal plan?’ puzzling the parents, recipes, ingredients, activities and schedule arrowing into a phone, then ‘Great cooking, outdoors’ at a van's side kitchen.

Trip Calculator
Problem: How do I plan a complicated multi-day trip?

Step (pictured)

Meals on Wheels

Figuring out your camping meal plan is a little different than at home. Inside or outside? Quick snack in the day pack with fresh caught fish for dinner? GE Appliances Mobile Living Trip Planner calculates needed supplies based on camper's activities, then walks you through prep and cooking in the great outdoors.

Stretch

Route about Now

Yellowstone first, Grand Teton second... or vice versa? Just plug in your destinations and length of time at each spot and the GE Appliances Recreational Living Trip Planner will summarize route options, weather conditions, and featured attractions. Vanlife for ever? Trip Planner can sync your meal plans with Amazon lockers along your route or schedule deliveries to the RV Box.

A storyboard for Maintenance Monitor, on an appliance failing while traveling: a rental van out of service, appliances reporting their status to the cloud, and maintenance tuned to usage. Its ideas run from finding local service, to an app that warns of a failing compressor, to the leap the board draws, appliances as a service for RV rental companies.

A three-panel hand-drawn storyboard: ‘No appliance, no rental’ with a frowning agent and a crossed-out van, ‘Appliances communicate status’ from a moving van to a cloud, and ‘Maintenance tuned to usage’ on a dashboard.

Maintenance Monitor
Problem: What if my appliance fails while traveling?

Step

Local Yokel

The GE Appliances Mobile Living app is your lifeline to qualified service people and parts suppliers. Whether you need an on-campsite visit or will be traveling through town tomorrow, GE can help minimize the time you spend without your mobile living appliances. Qualified people and certified parts.

Stretch

Is Your Refrigerator Running?

Ahh, the peace and quiet of the great... knocking ice maker? It's still making ice, but according to my GE Appliances Mobile Living app, the compressor is drawing higher than normal current and showing signs of failure. With the press of a button, I can find a service location or schedule an on-campsite visit. In the meantime, who wants a daiquiri?

Leap (pictured)

Appliance As A Service

For a RV rental company, when an appliance stops working, the RV stops working. They need a trusted brand with product SLAs to keep their vehicles on the road and enjoyed by customers. GE's connected appliances send usage data to analyze performance and service history then recommend proactive measures.

A storyboard for Resource Management, on not running out of power: a family cooks as the van's battery runs low, and the battery is replenished on the next day's sunny drive. Its ideas run from estimating water and power needs, to the continuous projection the board draws, to a net-zero system of solar, batteries, and water collection.

A two-panel hand-drawn storyboard: ‘Battery running low…’ as a family cooks beside a van wired to its roof solar panel, then ‘…but replenished on schedule’ as the van drives under the sun.

Resource Management
Problem: I don’t want to worry about running out of juice.

Step

Got Juice?

Alongside meals and routing information, the GE Appliances Mobile Living app can calculate approximately how much water you'll need to bring and how long you can go before finding shore power. The system keeps you prepared by relating your expected mobile living appliance usage to meal plans, weather, and trip info.

Stretch (pictured)

Sunny Forecast

GE's Mobile Living products work together so you can be outdoors longer. Projected resource levels are continuously calculated with appliance, solar, and alternator use. If that projection is faster than your plan, the system will adjust service priorities. Don't worry about depleting your battery cooking dinner, GE Mobile Living knows it will fill up during tomorrow's sunny drive down the coast.

Leap

Net Zero

GE Mobile Living takes a total systems approach to the great outdoors. With full awareness of electrical loads balanced with solar arrays and plentiful battery capacity, your home away from home can stay away indefinitely. With water collection and 99% pure filtration, you can refill from any source nature provides.

Product landscape

The physical product landscape, an isometric diagram in three tiers, Appliance, Platform, and Destination: black kitchen appliance concepts, modular sink, cooktop, and storage pieces on a rail, and two outdoor kitchen structures. The caption credits Open Design with the relationship with GE Appliances and all of the industrial design work.

An isometric diagram labeled Appliance, Platform and Destination: six black kitchen appliance concepts, modular sink, cooktop and storage pieces on a rail, and two outdoor kitchen structures, joined by dotted blue arrows.

This Recreational Living project was done in partnership with Open Design, who ran the relationship with GE Appliances and are responsible for all of the industrial design work shown (and even more that is not shown). Thanks Ryan & Sally.

Service sketches

Four early sketches of the connected services: two graph-paper sheets for the Bear Box, one wiring solar, battery, and inverter to the cloud and a phone, the other moving a sink module between the van and the box; a whiteboard of phone screens, alert levels, and notes on subscriptions and hosts; and a utilities sketch of solar panels, a battery, and water collection.

A pencil sketch on graph paper titled ‘Bear Box’: a wiring diagram from solar panel and controller to battery, breaker and inverter, linked to a cloud, a stick figure with a phone, and small cabins.
A pencil sketch on graph paper titled ‘Bear Box’: a sink module moving between ‘In RV’ and ‘On Bear Box’, a table with a sink, top views of box shapes, and a fire pit labeled ‘Thermal generation’.
A whiteboard of marker sketches: phone screens for a van rail, Manage Use and maintenance with map and list views, a table of alert levels, battery thresholds, and green notes on subscriptions and hosts.
A purple marker sketch on graph paper headed ‘Utilities’: a sun over a row of solar panels wired to a battery and outlet, labeled Electricity and Connections, with a water collection barrel below.

Trip planner

The Trip Planner service: six phone screens that ask who is going, when, and where, and return the resources the trip requires. Beneath, its tiers: free, the calculation of water and energy needs; with a user subscription, access to boondock locations, appliance rentals, RV Box supply delivery, and wildlife and social camera access.

Six phone screens titled Trip Plan in a flow: Who, When and Where steps over a red van render, a calendar and a Moab map above them, and a Result screen listing resources required.

Free

Trip Planner

Calculation of water and energy needs based on number of people, length of trip, season, and location.

User subscription

Trip Planner

Access to Boondock locations with remote lock. Appliance rentals and RVBox supply delivery. Boondock wildlife & social camera access.

Trip Planner for campground hosts: two tablet screens, a campground map beside a table of energy, charge, and water per site, and one site's page with gauges, trail camera shots, and a maintenance log. The host subscription adds status monitoring, kiosk inventory management, and premier status on partner websites.

Two tablet screens: a campground map with site icons beside a table of energy, charge and water per site, and a ‘Site 118 – GE Roam’ page with gauges, trail camera shots and a maintenance log.

Host subscription

Trip Planner

Roam & Basecamp status monitoring & dashboard. Kiosk inventory management. Premier status on partner websites (Dyrt/Hipcamp/etc)

Resource management

The Resource Management service: three phone screens for battery and water tank levels, charging from solar, shore, or wind with the time to full, and a map of shore power stations. Free, it monitors levels and estimates recharge time; a user subscription adds reduced rates at premier charging locations, water filter replacements, and load balancing analysis.

Three phone screens linked by arrows: Resources with a charge gauge, battery level and water tanks; Charging with solar, shore and wind sources and ‘1:05 to full’; and a Shore Power map of charging stations.

Free

Resource Management

Monitoring of energy and holding tank levels. Estimated time to recharge based on inputs.

User subscription

Resource Management

Reduced rate at premier charging locations. Water filter replacements. Advanced load balancing analysis based on usage.

Usage management

The Usage Management service: three phone screens showing a refrigerator and a cooktop on the van's rail with their status, and Manage Use ranking appliances into Enjoy, Conserve, and Sustain. Free, it offers default settings with manual overrides and energy threshold notifications; a user subscription adds machine learning optimization and awareness of region, season, and weather.

Three phone screens in a flow: a refrigerator on a van rail with a status ring, a cooktop on the same rail, and Manage Use ranking appliances into Enjoy, Conserve and Sustain.

Free

Usage Management

Default management settings with manual user overrides and preferences. Notifications when energy level crosses thresholds.

User subscription

Usage Management

Machine learning usage optimization over time. Contextual awareness to region, season, and weather.

Maintenance monitor

The Maintenance Monitor service: a refrigerator's warning of compressor failure, then repair shops on a map and in a list. Free, it lists nearby service sites; a user subscription adds predictive monitoring, scheduling, and assistance, and a shop subscription gives repair vendors premier status, diagnostic logs, and automatic part ordering.

Three phone screens: a refrigerator Maintenance screen with a red compressor-failure warning and Call and Service buttons, then repair shops on a map and in a list.

Free

Maintenance Monitor

List and map of available service sites near your area.

User subscription

Maintenance Monitor

Predictive Monitoring · Preferred Scheduling · Knowledge Base Access · Phone & Text Assistance

Shop subscription

Maintenance Monitor

"Premier" vendor status · Highlighted in user results · Diagnostic logs access & automatic part ordering · GE Community connection

Experience – details

The camper's experience in four annotated boards: Plan, a new trip with weather, electricity, water, and meal recommendations; Supply, resource levels and appliance priorities; Control, a failure alert leading to repair services; and Premium, the subscription offered at $10 a month or $100 a year.

An annotated board in three steps: a Trip Plan phone with upcoming and past trips, inputs for people, dates and destination, and a New Trip screen with weather, electricity, water and meal recommendations.

Plan

An annotated board of two phone screens: Supply Levels with a charging gauge, battery level and fresh, gray and black tank bars, and Manage Use sorting the sink pump, cooktop and refrigerator into Enjoy, Conserve and Sustain.

Supply

An annotated board in three steps: a refrigerator on a van rail with a warning triangle, a Maintenance screen with a red compressor-failure alert, and repair services found on a map or in a list.

Control

An annotated board: three faded phone screens with their premium options highlighted, an arrow to a dark ‘Recreational Life Premium’ screen listing benefits above two buttons, $10 a month and $100 a year.

Premium

Experience – host

The professional side of the service in two annotated tablet dashboards: a kiosk manager tracking stock and revenue for rented refrigerators, cooktops, and sinks, and a site monitor mapping each site's battery, charge rate, and water, with a door-lock alert. They are the screens for the campground host.

An annotated tablet dashboard titled ‘Kiosk Inventory & Performance Manager’: a campground map with the kiosk, stock and revenue rows for refrigerators, cooktops and sinks, status lights, revenue totals and a seasonal bar chart.
An annotated tablet dashboard titled ‘Roam & Basecamp Site Monitor’: a campground map dotted with site icons and a Site 128 door-lock alert, beside a list of sites with battery, charge-rate and water gauges.

Services breakdown

The connected services on one sheet: GE Recreational Living's Trip Planner, Control & Maintenance, and Supply Monitoring, each split into included and premium features at $10 a month or $100 a year, and GE Recreational Professional's Premium Host and Premium Shop tiers with their pricing. It sets the whole service model out at once.

A two-row service sheet: GE Recreational Living with Trip Planner, Control & Maintenance and Supply Monitoring columns split into Included and Premium, and GE Recreational Professional with Premium Host and Premium Shop tiers and prices.

AI usage

2, Ideas. AI helped with research, sources, brainstorming or structure. I wrote every word.The tiers